Refunds

Refund Policy

Media Makeup reserves the right to cancel a course, or refuse any enrolment as permitted by law. Media Makeup reserves the right to adjust the fees on an annual basis, vary course requirements or class schedules at any time as deemed necessary. Once fees have been set and outlined in the Letter of Offer the fees will not change for that program.

Refunds, if approved, will be made within four weeks after a written claim has been received from the applicant/ student. However, if:

  • Media Makeup is unable to start the course on the day on which the course was scheduled to start or a later day agreed by the student and Media Makeup
  • Media Makeup stops providing the course after the course has started but before it is completed Media Makeup will offer the refund to all students who are enrolled at the time within two weeks of the day on which Media Makeup should have provided the course or it stopped providing the course.

In these situations, a student may be offered enrolment in an alternative Media Makeup course at no extra cost. If the student chooses to accept enrolment in the alternative course, written confirmation will be required from the student to confirm that the alternative enrolment is in substitution for refund of fees. This change of course will be reflected in an amended electronic Confirmation of Enrolment (COE). It is the student’s choice whether to accept a refund of fees or enrolment in an alternative course.

Where a student changes visa status (e.g. changes education sector) and requires a new visa to be issued, the student is required to bear any and all costs associated with the visa.

Refunds will only be made by electronic funds transfer or by cheque. Refunds will be made in Australian dollars (AUD) and will be made to the student unless the student requests in writing that the refund is to be made to a person nominated by the student. Money will not be transferred to other educational institutions under any circumstances. Tuition/Course fees have the meaning provided for in the ESOS Act.

 

Reasons for Refund of Fees Paid and Refund Payable by Media Makeup

  1. If the visa application is unsuccessful and the course had not started on the day on the day on which the course was scheduled to start or a later day agreed between Media Makeup and the student (the Agreed Starting Day).
    Deposit is refundable less a $250.00AUD administration fee.

     
  2. If the visa application is unsuccessful and the course has already started on the Agreed Starting Day and the student started the course on that day.
    All Fees less monies to cover administration expenses and any part of the course you have already studied as provided for in the ESOS Act and ESOS Regulations.   


  3. If the offer of a place is withdrawn.
    All Fees are refunded except the application fee.


  4. If Media Makeup is unable to start the course on the day on which the course was scheduled to start or a later day agreed between Media Makeup and the student (the Agreed Starting Day)
    All Fees are refunded. Provided the student has not withdrawn before the day on which the course was scheduled to start or a later date as agreed between Media Makeup and the student.


  5.  If Media Makeup stops providing the course after the course has started but before it is completed.
    All Tuition/Course Fees (provided the student has not withdrawn before the day on which the course was scheduled to start or a later date as agreed between Media Makeup and the student).


  6. If incorrect or incompleted information is supplied by the applicant and the offer is withdrawn by Media Makeup.
    All Tuition/Course Fees less a $250.00AUD administration fee.


  7. If the student does not start the course on the Agreed Starting Date and has not previously withdrawn or deferred and the reason for not starting on that date is not because the visa application is unsuccessful. In this case the student will be in default as provided for under the ESOS Act.
    Deposit is non-refundable.


  8. If the student withdraws more than 30 calendar days before the Agreed Starting Day of the course.
    Deposit is refundable less a $250.00AUD administration fee.


  9. If the student withdraws less than 30 calendar days before the Agreed Starting Day the course.
    Deposit is non-refundable


  10. If the student withdraws after the Agreed Starting Day of the course.
    Deposit is non-refundable


  11.  If a student
    - Breaches student visa conditions.
    - Breaches the rules of Media Makeup resulting in suspension or expulsion from the course or
    - Has his/her visa cancelled and is asked to leave the country
    Required to pay for all previous study periods and the current study period and $250.00AUD administration fee will be charged.


  12. If a student receives permanent residency status during a semester.
    Student is required to pay for all previous study periods and the current study period. The student will be required to pay domestic fees for the subsequent study periods.


  13. If a student does not start a course for any reason and withdraws from the program and incidental expenses have been paid.
    Incidental Expenses will be refunded. Provided that the incidental expenses have not been provided to the student. 

  14. If the student has deferred the start date of a program within 30 days of the original Agreed Starting date and the incidental expenses have been paid.
    The incidental expenses payment will be held and transferred to the new start date. Therefore no monetary exchange required.

This policy, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws. 

Also in Terms & Conditions